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Tourism Report: Commissions, Upsells, and Guest Payment Friction

Published:
March 2, 2026
Updated:
April 10, 2026

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Table of contents

Corporate travel spend is projected to hit US$1.69 trillion globally in 2026. Despite this growth, research shows that approximately 27% of organizations are currently slashing travel budgets by an average of 17% to 20% in response to economic headwinds and inflation.

The Meetings, Incentives, Conferences, and Exhibitions (MICE) segment is seeing a robust rebound. indicates that Asia-Pacific buyers anticipate a 32% rise in activity for 2026. However, the complexity of managing these movements, often involving 1,000+ guests across multiple venues, creates immense pressure on operational margins.

A core driver of guest dissatisfaction is the prevalence of "hidden costs." For 54% of travelers planning a trip, their biggest research indicates their biggest worry is the emergence of unexpected extras at the point of checkout.

A 2025 report by Nuvei confirms that 17% of travelers have experienced a card decline when booking travel, and nearly 20% of those sales are lost permanently to competitors.

Up Your Travel Game

With 54% of travelers citing unexpected extras as their top concern and card declines causing a 20% permanent loss in sales, your ground travel program needs more. drvn’s platform is built on transparency, offering enterprise-grade payment security to eliminate checkout friction. We provide the reservation management technology and oversight to protect your margins and guest satisfaction

Explore how drvn supports travel & tourism programs here.

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