Table of contents
Alongside punctuality, low cancellation rates, and swift service recovery define the new benchmark for corporate ground transport. Traditional black car operators maintain extremely low cancellation percentages, largely under 1–2% of rides.
Cost management remains a central concern for travel managers, and 2024-2025 brought a more stable pricing environment for ground transportation. After the steep price volatility earlier in the recovery (when vehicle shortages and rising fuelprices drove up rates), the market has largely stabilized.
The rebound of corporate ground transportation has been buoyed by broader business travel recovery and evolving travel patterns. By 2023, the U.S. business travel market (including ground spend) had largely reached or even slightly exceeded 2019 levels in nominal spending.
Sustainability is another lens through which corporate ground transportation is being evaluated, though the industry is still catching up in this area. Over half of companies now have company-wide carbon emissions targets, but only 16% include business travel in those goals, and a mere 7% have explicit targets for ground transportation emissions.
Looking to Apply These Benchmarks to Your Corporate Travel Program?
The findings in this report highlight how reliability, recovery, and cost predictability are reshaping corporate ground travel decisions. For travel managers, procurement leaders, and operations teams evaluating how to modernize their ground travel strategy, drvn’s platform provides the coordination, visibility, and governance needed to operate against these benchmarks at scale.
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