KBYG Services

before you

Voyage The Seas

Communications Is Key

drvn chauffeurs are professionally trained and can anticipate all of the logistics of providing a great service. This section covers the importance of understanding what to expect when using drvn’s chauffeur service and the necessary procedures involved.

A man in a black coat holding a white suitcase.

Airport Arrivals

The service pick-up time will be your flight's arrival time. We know airport travel can be hectic; however, our team and chauffeurs track flight statuses to make your journey easier.

Upon arrival, our chauffeur will greet you and assist with your luggage. The greet sign will display the guests' name on the reservation.

Here are the airport locations for meeting your chauffeur:Here are the airport locations for meeting your chauffeur:

Domestic: Proceed to baggage claim, even if you have no checked luggage.
International: After you've gathered your luggage, proceed to the International arrivals lobby.

A man and woman standing next to each other with luggage.

Pick-Up at Hotel or Residence

If you have requested to be picked up at a hotel, you can expect your chauffeur to meet you at the valet area or the hotel’s direct entrance. Please note, chauffeurs may only be parked in these areas for a short period of time before they are asked to move the vehicle.

The chauffeur will be waiting outside if you've requested to be picked up at a residence.

A man is holding a black suitcase in front of a car.

Debarking From Cruise

Due to port security, chauffeurs are not allowed to park or stand at terminal exits. Chauffeurs wait at a designated holding area awaiting your call or text. When you're ready, please contact your chauffeur and state the letter or number you're standing by. The chauffeur will arrive shortly.

A silver car is driving on a road with a large cruise ship in the background.

How To Contact Your Chauffeur?

Pay close attention to unique instructions on where to find your chauffeur included in your confirmation email.

Guest Contact: Please provide your mobile phone number as this is the only form of contact our chauffeur will use to get in touch with you.
Chauffeur Contact: Once the chauffeur arrives, you will receive their mobile number via a text message.

If you are unable to locate the chauffeur, you must call our dispatch line and speak with a ride specialist. We ask that you remain in the same location; our team will assist and make sure you are able to connect with the chauffeur.

Have a Flight To Catch On Debarkation Day?

Our top priority is ensuring you arrive at the airport on time. Here are our standard suggestions when booking your airport departure:

Domestic: Arrive two (2) hours prior to flight departure time
International: Arrive three (3) hours prior to flight departure time.

Travel time between the port and airport should be taken into consideration when booking your departure ride.

and nothing but

The FAQs

What services does drvn’s platform support?

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Through independently licensed and insured carrier partners, drvn's platform supports airport transfers, corporate and executive travel, event and group transportation, cruise port and long-distance transfers, plus program-level tools like centralized booking, policy controls, reporting, and integrations with travel and event workflows.

How is drvn different from ride services?

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drvn is a reservation and coordination platform, not a ride service that operates its own vehicles. Instead of matching one-off rides, drvn centralizes program-level ground transportation for conferences, events, and corporate travel, managing reservations, manifests, routing, and reporting in one place, while transportation is fulfilled by independently licensed and insured carrier partners. This gives travel managers and planners more control, visibility, and policy alignment across cities and use cases than most consumer-focused ride apps.

What types of chauffeured vehicles can I reserve through drvn’s platform?

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Through drvn’s reservation platform, you can coordinate a range of chauffeured vehicle types, typically including premium sedans, SUVs, vans such as Sprinters, minibuses, and full-size motorcoaches, depending on the city and carrier availability. All transportation is fulfilled by independently licensed and insured carrier partners, and your drvn team can help match vehicle categories to your traveler, group, and baggage requirements.